In response to "taupo's" request for feedback on the use of vayama, I'd like to respond from a bit of a biased perspective, but providing a knowledgeable response as well.

I am the Customer Relations Manager for vayama.com. Although my role and responsibilities are wide in scope, one of the things I do is handle all major customer complaints if/when they occur. Given the total bookings vayama completes for customers on a monthly basis, the complaints are very low (well under 1% of total bookings completed). But if/when an issue comes up, I can tell you first hand, the issue is dealt with promptly with direct intervention and response from me.

I mention the above because as a consumer looking to make a major investment in travel, we all want to feel comfortable and confident in our buying decision. To that end, although vayama places no guarantee that we will ALWAYS have the lowest fare for the cities and dates of travel requested of our customers, we beat the competition more often than not. The best plan for getting the best price is to do your research then act when the price is right. Airline fares are very volatile and are based on supply and demand. As is the case with most products, the least expensive airfares sell out quickly.

Another general principal to keep in mind when purchasing airline tickets is, the lower the fare, the more restrictive the conditions of use. This includes the penalties for making changes should your trip plans change following purchase. I mention this because some times the “cheapest” isn’t always the best value.

With that said, read the Terms and Conditions carefully prior to purchase to make sure you understand what you're purchasing and the restrictions associated with the fare. I know it's easier to just brush all that fine print aside on the basis that it won't apply to you. But it really is in your best interest to make sure to read all that information. And if any of it is confusing.....ASK!

OK, so here's my final pitch for using vayama. For anyone reading this post, if you book through vayama and after the fact have any questions or concerns, send an email to [email protected]. Only myself and another Customer Service Manager will receive email to this account. As a result, I can promise you will get a prompt, educated, informative response from either one of us. And if there is an issue, we will do all we can to resolve the problem within the rules of the ticket(s) purchased. That's my guarantee to you!

Happy Travels!

Sincerely,
David
Vayama Customer Relations Manager