Originally Posted by
mnredfox
Status should not matter, this is no way to treat any customer. I would have called back and asked for a supervisor and reported it right away. I've had a few bad experiences with NW agents in the past like this, talked to a supervisor who thanked me for letting them know.
I agree with this course of action..but we all know what the result will be. Unlike at NW, when pushed, the DL supe is going to tell you that this policy. All of these well-known facts align to provide strong circumstantial evidence that DL is deliberately restricting SM redemptions in a variety of ways.