If you think that was a bad experience wait till you have a real problem like engine failure or an aborted take off like I did in early Dec from JFK to MIA. A phone call to Americans consumer relations (still no toll free #) has still not responded to my verbal and now written request for delayed luggage compensation or my no show hotel charge for not being able to get to my final destination. Total lack of concern or apology was offered.The supervisor let me know in Dallas its human nature to think you are entitled to compensation when you clearly are not.I hear when they kill you on a flight that has crashed they are real nice to your family.Giving miles and an upgrade for the inconvenience.This is of course so you hopefully won't sue them in court for as much.Would be happy to be bumped,loose my assigned seat or have a dirty plane after this experience.American lives up to its horrible reputation on this one.Made my choice to go back to my former carrier for now till this (if ever) gets settled.They can keep my Platinum Status and throw it out the Emergency exit door.Won't be there to catch it either on the way down.

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AA & Starwood Platinum
Diamond Hyatt, Hilton Gold
U/A Premier Exec