Nevertheless, AC's "premium" service is quite variable, primarily dependent upon the plane, which is in turn (partly) dependent upon the route. The service you get on an A330/340 on YVR-YYZ will be vastly better than the service you get on a DC9 on YVR-EWR.

Can't speak to UA, but comparing AA to AC I'd say that you get a more comfortable seat on AC, but better food on AA. Service on AA seems to be consistently good, while service on AC ranges from scary to excellent, depending on what number you rolled when you got out of bed.


Wouldn't it be nice if AC actually listened to these comments, and did something about them?? Talk about falling on deaf ears!