Originally Posted by COpltASgldPHX

What would the DOT do in this case?

Why is it on these threads where it is strictly a customer service issue where the attitude of an employee is involved that someone always posts "report it to the DOT." Can or will the DOT do something about a cranky agent or FA. No. Do they care that the interior of the aircraft was dirty or if there was a fly in your beverage? No. Please utilize the DOT complaint process for issues where the airline has clearly violated it's own stated policies, procedures or contract of carriage. Your run-of-the-mill everyday complaints about a bad apple employee should not be sent to the DOT.