After a productive year taking surveys in my spare time, I got disqualified yesterday after completing a very long survey (24+ screens, I believe) providing many details about business and personal banking habits. The disqualification came after a final demographic question (which should have been up front), yet the survey said they had already received the required number of responses.

Feeling this disingenuous at best, and certainly reflecting badly on e-rewards, I e-mailed customer service last night and asked for the full amount of reward currency. Today, e-rewards did the right thing, and I have received full credit.

Receiving the full credit was great, but I am more impressed that I didn't just receive a canned apology.