Originally Posted by vuittonsofstyle

A great hotel group has to be consistent. I know that even Four Seasons and Aman get it wrong sometimes, but fewer times than most.

Rosewood appears to have a habit of losing its management contracts (Aqualina, The Dharmawangsa....etc) and does not, IMHO, have a cohesive management style or standard.

This is also true of Jumeriah, who often start off well when they open a new property, but seem to lose their best people. I also question their sense of style at times and the disparity of service/food between properties. They also build too big for this century - more is more.

Shangri-La? Do we really believe that they will ever understand that size should never be more important than quality? They seem to start off with a reasonably sized hotel, then they add to it and add to it until it resembles a small town. Quantity is what Shangri-La is all about, and those hotels/resorts that do manage to maintain standards only do so because they have exceptional GMs and management teams at the time.

Shangri-La in Europe and N. America? They lost their head of Europe and N. America - Didier le Calvez - after a year. Can we guess why? Because he understands about quality, whereas Shangri-La only see it as cost.

I don't think they CAN expand Palais d'Ilena when it opens in Paris, but I bet they try.