Originally Posted by
luitje
I have arrived to a way of curing it after awhile. Once you hear that kind of c**p, calmly and slowly take out your pen and a piece of paper and ask for the name of the person you are talking to and name of his/her manager; then (if they are still giving you attitude) put down their exact phrase and repeat it to them, asking if you put it correctly. Works like a charm every time. The only community which is immune to this technique is bloody government officers (border guards, customs, militia). Didn't figure out this lot yet.
From what I've heard, those people only respond to cold hard Rubles offered as a bribe.
My wife got a response from the Aeroflot director's office today. They apologized for the behavior of their employees at SVO and offered the standard $150 coupon toward a future flight on SU, as long as it takes place in less than one year. Since neither one of us will be returning within that period of time, the gesture is sort of weak.
In any case, I think we're both done flying Aeroflot unless absolutely unavoidable. My wife has had great experiences with S7 in the past, so I'm thinking next time we'll fly in to Frankfurt and catch S7 direct to OVB, avoiding the entire SVO and SU nightmare. Another very convenient option (although much more expensive) is to go Tokyo to Seoul and then on to OVB, or Tokyo to Vladivostok to OVB.