Last year I was flying on Business Class award tickets when I misconnected at LHR due to a mechanical problem on the first segment. Getting it resolved at the time was a nightmare. After writing to the Executive Office, though, I received a letter stating AA's policy is that passengers traveling on award tickets should be treated the same as revenue passengers. The operative word there is *should*, I suppose. This is yet another area where it pays to know an airline's policies and stand your ground when you're not getting satisfactory answers. Unfortunately, when we give other people award tickets and something goes awry, they don't usually know how to resolve the problem like those of us who travel frequently do.