I fully agree.
Last week they refunded me $54 for 4 award tickets due to "The refund amount reflects all applicable service/cancellation fees associated with your ticket(s)." It definitely sounds bogus. My itinerary included a sector on CZ.
PM me if you find a lawyer or a way to fight this. I think you will get an automated email like me.
Last edited by bmchris; Feb 1, 2010 at 9:30 am