Join Date: Sep 2000
Location: Ottawa, Ontario, Canada
Programs: Aeroplan SE AND 1MM, HHonors Gold, Marriott Bonvoy Platinum , L'Accor Platinum
Posts: 9,783
What is the involvement of a route controller, when I call the Aeroplan agent, to try to get an award seat? - On some other postings, I have been told that sometimes, the Aeroplan agent has to go to the route controller to get a seat, which not be available on that Aeroplan agent's screen.