Join Date: Sep 2000
Location: Ottawa, Ontario, Canada
Programs: Aeroplan SE AND 1MM, HHonors Gold, Marriott Bonvoy Platinum , L'Accor Platinum
Posts: 9,783
What is a route controller?
Pardon my ignorance, but I have seen this term in other postings, and I do not know the role of this person.
Can this person coordinate with an Aeroplan agent or a AC reservations agent to facilitate the process of getting for the customer award, or revenue seats, respectively?