Originally Posted by
Jetstreamer
When I got my email confirmation from QF it says that Jetstar will send me my flight itinerary and receipt details directly, yet I’ve got nothing from them. Is this just rubbish or should JQ be sending me something? The QF eticket covers the JQ flight so I don’t see why they need to?
No, generally you will get nothing from JQ.
The fun starts if you get an E Mail from JQ addressed to "Qantas Ticketing", saying your JQ flight has been cancelled or brought forward, so it breaks the connection from QF. You may think, ok I'll call QF and get on an earlier flight to connect. But QF won't do it - you get a mouthful of stupid excuses: JQ and QF are separate companies, you must pay extra & change-fees if you want the earlier QF flight, no responsibility blah blah. If you threaten a creditcard chargeback, they will ultimately refund the fare but that won't get you there.
But maybe this theatre of "we're-the-same-company-when-you-pay-but-we're-different-when-things-go-wrong" has stopped now that QF has "thru ticketing" with JQ on the same E ticket?