Hi Everyone-

We might have the opportunity to travel to Oz in March so I decided to look at some routing via points.

We live in NYC (the frozen tundra) and looking at the traditional routing via UA or NZ (LAX, SFO or HNL) is close to impossible to score two J seats on our flexible dates. Oh well, I decided to look the other way -- via FRA. SCORE via the ANA Tool.

JFK/FRA -- F Available
FRA/BKK -- F Available
BKK/SYD -- J Available

SYD/BKK -- J Available
BKK/FRA -- F Available
FRA/JFK -- F Available

I called the Elite Line and had my cheat sheet with all the flight numbers -- after explaining the routing the agent's head was spinning and she had to check with her supervisor. They came back and said since I was combining two awards F and J (I made it clear that I would pay the F level) they would have to charge me two routings/itineraries? What? Points pp is 250,000.

Time to call back again until I get the right answer, or am I missing something?

Keep warm.

-Jim