First post.
I have had a paid for A Club favourite guest card for two years. Stay at Accor properties in the UK for 2-3 nights per week. Current balance over 44,000 points. Renewal notice just received but am seriously considering this due to their utter inefficiency and lack of customer care.
My invoices are sent to a central expenses dept for processing.They are out of my hands by the time I realise points are not credited . Now that Accor have moved to " automatic " points crediting at least half of their points need to be chased up. Utterly dreadful.
Accor had a summer promotion whereby an extra 2,500 points could be earned. They should have been credited by September. I got mine on December 21st after 4 e mails to the helpdesk , a letter to Accor in Hammersmith and then a letter to Accor in Paris.
Their December 2009 promotion offered triple points on stays between December 20th and 31st. Their rules stated they would be credited by Jan 21st. Surprise surprise. I e mailed them on Jan 21st and again on Jan 27th. Still no points and not even a reply.
I am now waiting with unbaited breath for the results of their 5 times January promotion.
Their problem is twofold ; a system that is not robust enough to ensure points are credited automatically and a laissez faire attitude to customer service. Anyone else received their December points yet ?