Originally Posted by sophiegirl

Me: (ok, now I am annoyed but not yelling) Well, if I PROVE to you that my rate includes it, you really aren't LETTING ME have it, are you?

I get the reservation, show him, and...

Manager: "I am going to have to talk to our sales department about this."

Tells front desk agent to give me the breakfast coupon. And walks off. Nothing else. No further mention of leak, AWOL hair dryer, nothing. No apology, no attitude adjustment - he just walks off.

As we are checking out (a day early - I am not extending this nighmare) he comes from the back, and asks me to look at the desk agent's screen. I do and he says "see, there's no where on here that says quiet room..."

Are you kidding me?