Originally Posted by vindesante

Four family members applied. Three of us had no problems. The fourth however, was asked to provide additional documentation. They then send an Amazon CC instead of the BA card, almost a month later! And when they are called, claim that the additional documents arrived 2 1/2 weeks after they were mailed in, and since they had not been received in their 30 day window, as required, this is the result. We were on the phone with four different representatives from at least three diff. departments (including fraud!). As of now, 8 days later, no resolution in sight.