Hyatt.com is one of the nicest looking websites and has some really nifty features/aspects ^
It is also one of the most problem plagued websites I have ever encountered
with the slowest account log in/in the history of all hotel and airline sites I have ever witnessed
Thats of course if its working at all on a given day
One of the reasons I purchased state of the art new computers was I thought there was something wrong with the
speed of my old computer because of Hyatt.com.I was wrong its was Hyatt.com for the most part

Frequently I get a message after I try to log in saying usersession already exists
Come on Hyatt you have had this website for years now
Please hire some folks in IT who can manage this correctly and find solutions

And while you are at it how about a line with an internet help desk for these kinds of issues so your customers don't have to go on a public forum and gripe about the poorly maintained website or worse file a compalint with Consumer Affairs who is always nice but falls on deaf ears without a single follow-up other then the ultimate round circular file.
Remember hospitality and being hospitable? Anyone home?

Cheers and many thanks