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Thread: Accor A Club -- Real lousy customer service
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Old Jan 29, 2010 | 10:55 am
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Koby
All eyes on you!
 
Join Date: Oct 2003
Location: Barcelona, Catalunya
Posts: 2,192
Originally Posted by abhilife2001
1. Is this the normal way for them to behave ??
No, not always...

Generally I’m not a big fan of A|Club. But yesterday I used the on-line service to claim missing points for a recent stay. I entered the details, scanned and added the invoice, and saved. Twenty (20!) minutes later I received an E-mail to inform me that the points where added. ^

So maybe you should always add a copy of the invoice to the request.
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