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Thread: Changing date of flight - horrible customer service
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Old Jan 28, 2010 | 7:19 am
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bernardd
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Originally Posted by audi2111
... and then told me, oh wait, you cant fly club because your original ticket is world traveller plus and asked if i wanted to be booked in this class. I called back and another lovely lady changed my date normally in club world to the date i requested, no questions asked. I just wish i knew what the first person was looking at? no availability and wanting to put me in a lower class!
I had similar experiences with the US call center a couple of weeks ago - one agent changed the reservation without hesitation, while another told me you lose the upgrade if you try to change the date of an MFU'd return. I guess it's all down to chronic bad training, but I KNOW it can be done so the answer is hang up and call again, if you can handle the lengthy hold times for US reservations.
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