Originally Posted by
denverhockeyguy
For the important stuff, such as standby, baggage fees, confirmed same day change, more than 1 person in E+, etc. they need to be on the same PNR.
Doesn't matter, same PNR or not. The DM list is sorted by INDIVIDUAL status and agents are required to work it in that order. Deviating from that to accommodate one GM over another 1P is both against the rules (even if the GM is with a GS) and not the service that the 1P left behind is expecting based on his knowledge that on the DM list, a 1P is > a GM.
Agents that deviate and get complained on will have some serious explaining to do. UA has a policy that is public knowledge. Violating this (and screwing some people) for someone else is dis-servicing someone for another, in a non-expected way. On the DM it ain't who u know, it is what YOU have done for UA.
Easy for the 1P to see as people lower than him clear and he is left behind due to the screens.
Calling a party of 4 up for 2 seats, with (1) 1K, (1) 1P, and (2) GM's and letting the GMs go, while OTHER people of higher status than them don't go is not kosher. If the 1k and 1P don't want to go, then the next highest person gets to go. If eveyone lower than them, yet higher than the GM's refuse, or don't answer, then the GM's can go. It's like when a line is a mile long, and your friend wants to cut. He asks you. You say it is OK. Did you OK it with every person behind you? One cannot waive the rights of people other than themselves. An agent who becomes a party to this is supporting the exact same thing; cutting in line above others who should go first.
Now maybe the DM list should not be worked this way. Maybe it should be based on highest status in the PNR, assuming if not enough seats for entire party, that the HIGHEST status goes (why should a GM go separately ahead of other 1Ps?) But alas, that isn't the current system as dictated by UA, and expected by UA's clients. Rogue DM processing makes UA look inconsistent, it's agents look lazy, weak or corrupt, and makes those screwed madder than if the agent had followed procedure, been able to explain it properly, and the family got what they were booked on, not what they wanted.