Leaving Toronto on Monday evening to Winnipeg........Winnipeg had some bad weather and I knew a co-worker got onto the earlier flight and they mentioned that the flight might be re-directed to Saskatoon.
SO, I am at my gate - quite early I might add for the 18:45 flight. I walk up to the female agent sitting there looking at her computer screen.......barely anybody around. She does not lift her head - I've been down this road before with AC and the blood pressure starts increasing. I say very nicely "excuse me?" she says yes. I said "I am just wondering if you there are any delays going into Winnipeg ?" - She replies " I have no idea". That's it - That's all. So I stand there thinking to myself that now this is just really amusing !! I said you have no idea - she says well what flight are you on? I simply said " don't worry about it, I'm sorry for bothering you" and walked away.
This is not an acceptable attitude from an employee. Employees exhibiting this type of behaviour should be reported to management. You'd be helping out the majority of employees.
And for the record, employers with unionized employees do not have their hands completely tied. There certainly are rules to be followed, but management still has the responsibility of managing it's employees.
Don't get me wrong because I have also sent many emails to AC complimenting them on some great employees........actually met a FA whom was getting in from Tokyo I believe - very friendly!
Why is there such a swing and a person never knows what they are getting.....one moment you have a fantastic employee then in a split second later the exact opposite. I think I simply just hate the arrogance that some of them portray at times !!
Whew...thanks - just my two cents....and yes I know that's all it is !
