Originally Posted by
lexdevil
...they need to understand that, had they been allowed to retain their accidental plat status, another group of MR members would have had cause to feel slighted. Those who logged 50-62 nights last year did not receive plat status. That's right -- they stayed from 1 to 19 nights more than the accidental plats, yet they started the year at gold. I am not among them (I logged 96 nights in 2009), but I definitely understand why they might feel frustrated to receive lower status than those who stayed less.
I agree. I am among this group. I had 55 nights last year and was already gold. So I had 5 roll over nights, no error bump to platinum for me. Someone who only had 35 or 40 nights was bumped to platinum, that wouldn't sit well with me. I am glad Marriott has made the correction, though I think they could have communicated this better.
I don't think this was something they foresaw. They probably applied the roll over nights as bonus nights and then the next day there was a collective "Oh crap" among those in charge of IT. Cleaning these up is probably a long process, running lots of reports, reprogramming, and manual data entry. Not a simple or quick process.