Originally Posted by myperks

when did this become an option on SPG.com?

it sounds weird that the property will tell you that. i can understand that some hotels might not put a bill under the door, but at least they can print you one at the front desk.

Originally Posted by WestLA-FF

I don't think that SPG is a travel agency in as much as it can provide an invoice for you.
If nothing else, the hotel should have a record of the charges and credits for your room that night, and be able to provide that in a folio. They have to be recording the revenue somewhere.