Originally Posted by
SouthernCross
There are a number of ways to get around the problem, but I find it especially irritating that a hotel can't provide a copy of my bill/folio at checkout.
I don't think that SPG is a travel agency in as much as it can provide an invoice for you.
If nothing else, the hotel should have a record of the charges and credits for your room that night, and be able to provide that in a folio. They have to be recording the revenue somewhere.