I checked out of a 4-Points Hotel this morning. As there was no bill slipped under the door this morning, I stopped at the front desk to get a copy of my bill for expense purposes. After asking at the front desk the front desk staff informed me that "because I had booked with a third party they didn't have a bill for me." I booked the room at SPG.com on the day check-in, and it was a prepaid rate, but I hardly consider SPG.com to be a "third party."

In any case, a manager was summoned, who told me the same thing, and that I can go to the SPG.com web to see my bill. Despite the fact that I don't have time to chase down my bill on the SPG.com web site, I went to the web site, and logged into my SPG.com account. The web site doesn't even have a record of my stay (yet), let alone a proper bill that I can submit for expenses.

Has anyone else encountered this dilemma?

Yes, I know I could submit my credit card statement (not that I care to), or create a pro forma invoice, etc. There are a number of ways to get around the problem, but I find it especially irritating that a hotel can't provide a copy of my bill/folio at checkout.