Originally Posted by
aaupgrade
Marriott Concierge, or other official Marriott representative, lack of presence in this thread and also on this board for the most part speaks volumes IMO.
Originally Posted by
socrates
I do agree on the system changes - would help a great deal...but on the posts about there not being availability, recently someone posted (I think Sharon??) that most of these claims weren't correct...
I think these two points are at the crux of the issue. There are the very same posts in the SPG forum concerning issues around award availability that we are seeing here. The primary difference is that Starwood has two very visible and frequent "lurkers" who are proactive in addressing these issues. And in most cases, the issue really isn't the hotels not following the rules.
With Marriott, they don't have nearly the visible presence on FT that SPG does. And as a result, where in all probability, most of these issues are also probably just misunderstandings, it isn't perceived as such due to no proactive inquiries.