Originally Posted by
swag
But clearly, there's a problem here. The policy has been in place for a year now, and still we seem to get a new thread every few weeks from someone who is discovering that the actual policy does not match the marketing hype. These frustrated MR members run the gamut from newbies to Plats.
It does seem like some system changes could help perceptions, even without changing the policy or disclosing secrets. Having PLT overrides labeled as such, ensuring the search works correctly, including an explanation on why a room is unavailable ("not a standard room", "reward rooms not loaded yet", "limited availability date/reward rooms all reserved already") - these could help address perceptions.
But I'd still really like MR to publish a calendar showing the limited dates...
I do agree on the system changes - would help a great deal...but on the posts about there not being availability, recently someone posted (I think Sharon??) that most of these claims weren't correct and other FT'ers were typically showing availability over the dates in question (I apologize if it wasn't you Sharon, I honestly haven't paid attention and am not sure if that statement is correct or not) - but regardless if the issue is percieved or not it is an issue that should be addressed just not sure how they should address those (not that I've given it any thought either)