Very detailed analysis, and agree for the most part. Would like to see you fly F on the carriers and compare as well.
As for the interiors, I think CO's planes may look older than they really are because of the gray wall panels, which are a bit dated, IMO. The other carrers have white wall panels, which look brighter, hence newer.
Originally Posted by
J.Edward
It's harder to find agents, they're fewer GAs to board flights, etc. but I've also found the various automated venues (Mr. Chickin, the website, etc.) and the phone agents to be far more capable then CO ones.
+1
In addition, the UA systems for GA's seem to be easier for the GA's to use (or the GA's are more capable, not sure).
The other day, two of us, on separate PNRs, took a VDB on UA. We were really pressed for time, and proposed a flight to a different airport leaving in 15 minutes if the GA could do it quickly. It took her literally one (1) minute to process the change (2 records), resync the tickets, issue the compensation and release forms for us to sign.
I couldn't imagine such a thing on CO. I've seen CO agents spend more than that amount of time just adding me to a VDB list.