Moderator, El Al and Marriott Bonvoy, FlyerTalk Evangelist
Join Date: Feb 2005
Location: SIN
Programs: SQ*G, Mar LTT, Hyatt Glb, AA LTG, LY, HH, IC, BA, DL, UA SLV
Posts: 12,026
I have to give some props to the woman at the property that deals with Starwood topics. I recently had a C&P stay with no incidentals. As we all know this usually means the Platinum Amenity gets missed. Since I had been in touch with her before the award stay I contacted her to ask for the amenity to be applied. After a week it still hadn't shown up in my account and I sent a request to look into it. Apparently there was a local IT issue which caused the request not to be sent out. Not only did the points post that same day but an extra 500 points were applied as an apology. I wasn't looking for anything extra but this property regularly goes above and beyond my expectations. ^