Hi all
long time reader, first time poster..
The exact same thing happened to me as well last spring. Booked with LH for the whole family a short haul Europe flight. Got the e-tix everything in order. When we rolled up at the airport they couldn't check us in and indeed had no record of our booking.
We were then referred to the customer desk, spent about an hour there to finally get new tickets (at least for the same amount). But it meant that we now had four very scattered seats and had to find helpful people ready to move so that we had two pairs and were able to sit next to our 4 year olds.
I simply haven't checked my CC statement to be honnest which is why I didn't notice. But my advice is to get it sorted.. or you could be in for a nasty surprise...
