FlyerTalk Forums - View Single Post - The Waning EUA: Why CO Now Needs E+
View Single Post
Old Jan 25, 2010 | 12:15 pm
  #12  
Anglo Large Clawed Otter
FlyerTalk Evangelist
 
Join Date: Feb 2006
Location: A festering pit; a pustule of a fistula set athwart the miasmic swamps of the armpit of the Gulf of Mexico - a Godforsaken wart upon a dark crevasse of the World. (IAH)
Programs: UA Lifetime Gold, BA Silver, Marriott Lifetime Plat, Hilton Gold, Accor Gold
Posts: 31,403
Originally Posted by craz
(true they cant afford to lose the ElCheapos either)
It's not a question of losing el-cheapos, it's a question of maximizing revenue from them. The el-cheapos will always book based on one factor, and one alone: price. Charging them an upsell to F is just one way to get a bit more $$$ from them (like DirecTV, and probably BOB food, which I suspect is coming soon to the Y cabin). I'm surprised they haven't found a way yet to charge for activation of in-seat power.

The problem (to me), is that CO appears to have chosen to generate revenue from the mass of its traveling populace, at the expense of its loyal elite flyers. It's nice that they can glean some additional revenue from their cheap-ticket flyers. However, those flyers are necessarily fickle, and preferring them over flyers who have demonstrated ongoing loyalty is short-sighted, in my view. US selling upgrades out from underneath its elites didn't go over so well with its elites. For that (and numerous other reasons), US experienced a mass-exodus of its elites.

If faced with another SARS or international incident impacting travelers (with a concomitant drop-off in low-fare, leisure flyers), CO will be in an exceedingly poor position to weather the storm if it has, in the interim, managed to drive away a significant population of its elites.
Anglo Large Clawed Otter is offline