Hey there

I am pretty new to A|Club but am heading for silver at the moment... Most stays have posted so far. On I had to claim, but after sending the claim it posted without problems.

Now I have problems with my stay at Novotel LHR. I checked out at 5am and since they had some computer glitch, they couldn't give me the invoice. And of course the points didn't post. And without a copy of the invoice, A|Club will not to a retro claim. An email to the hotel wasn't successful so far.

Did any of you ever had an experience like that? I don't want to start writing emails and doing calls and just get upset.