Originally Posted by Boggie Dog

Now this is really where I disagree with you.

TSA could have a GREAT IMAGE if they did what the charter calls for, treated people with respect and presented itself as a benefit to travel instead of a hinderance.

I kinda of thought that was what the Engage Program was all about but that seems to have fallen on deaf ears.

I'm not suggesting that the problems can be fixed overnight, not even this year, but action must be taken to change direction.