Originally Posted by
USirritated
Of course the FA gets to tell her side of the story! Who said that just because a passenger writes a complaint that DL management automatically accepts what is written and disciplines or fires an employees WITHOUT hearing the employee's version of events? I assure you that if that was DL's modus operandi on complaints, to accept one side only, as gospel, then DL would have hundreds, if not thousands of lawsuits against them from improperly disciplined or terminated employees!
Further, anyone who just thinks that this banana situation is no big deal, that it is just a silly banana, is totally missing the point. Okay, so it really is no big deal, right? Well, there are two seats left on the plane leaving for San Diego, but there are four people waiting for them. However, two of them are cousins of the gate agent, with lower priority than you. The same banana stealer is on duty now, as the gate agent, so naturally she decides to put her cousins on the plane, instead of you, and you have to pay for a hotel that night, because you were standby, and not bumped. That's no big deal, right? It was just the banana bandit, who is part time as a FA, and part time as a gate agent, which is very common for the commuter airlines, who stole seats which were rightly yours, and gave them to someone else, because they were related to her, but that's no big deal, right? Oh, yeah, you missed seeing your grandmother in the hospital before she died because you missed that flight trying to get home two days early from your vacation. So where do you draw that line, huh?