Have anybody experience this message on log in to aa.com?

I've called AA- they've told me that my AAdvantage number is correct and if there is any problem with password (?) I should call 1-810 number, which is paid one and let them reset my password. Message clearly says- it cannot recognize my user name.

Tried to reset password online- again message about no possibility to send me email to my email address.

It started to happen just after I've requested Elite Rewards (and got a confirmation email thereafter).