With reference to missing points from the CD/DVD entertainment promo before Christmas, here is the latest I have from Tesco's.
Call 1 - Clubcard Helpline. We can't see the points, and you would need to speak with Tesco Entertainment to get them credited.
Call 2 - Tesco Entertainment number on Tesco website. As your order was placed before the 05th of NOV you will need to call a different number who were dealing with the old website, as they have no access to orders placed on the old website, only the new one.
Call 3 - Tesco Entertainment number as given to me for the old website. Your points should post to your Clubcard account in time for the February mailing. Not able to tell me when this will be.
Obviously a frustrating wild goose chase. It would appear that those of us who ordered through the old website haven't had our points credited to our accounts yet, while those who ordered through the new have.
My points from my phone call on Thursday haven't materialised. I called Clubcard again. Apparently nothng was noted in my file about having called or the points owing!
Asked me if I remember if it was a welsh or scottish accent I spoke to. I told him his name and he didn't know it.
He transferred me to Tesco Entertainment. They originally gave me some spiel about points get transferred over at certain times but backed down when I told him I'd made 3 transactions and it was the very first which hadn't transferred across. He couldn't help me so transferred me to some one who could.....
This person answered the phone TE, but it turned out he did both. Agreed with me that points were missing and would add them to the account - should see them in 24hrs and just in time as the cut off is the 24th ie purchases and points must be added by the 24th to be counted for this period.
Its nearly 4.30pm and the clubcard helpline shuts at 5 on a Saturday and not open on Sunday so good luck to anyone trying to get there accounts sorted!
PS whats this PTS website?