FlyerTalk Forums - View Single Post - The Ultimate Baggage Lost / Delayed / Stolen / Damaged Thread
Old Jan 23, 2010 | 4:51 am
  #70  
pirdop
 
Join Date: Dec 2009
Posts: 4
I'm addressing this to KVS, apparently the one that knows the most aware of what to do in a case of damaged/lost baggage.

As you can see(from my previous posts) I had a very unpleasant experience with LuftHansa (LH) as they didn't give me any cash when arrived on the airport (TLS) with one bag missing and the other one with completely damaged contents.

All they offered me after I filed a claim was to reimburse me 100% of my toiletries/underwear and 50% of the value of the clothes, given I provide them with the original receipts, which of course I don’t keep. And 0% for all other items as LH considers them as fragile and therefore denies any liability.
“We will be pleased to consider any expenses you had to incur if you would like to forward us the original receipts together with your property irregularity report. Our policy of reimbursement is 50% for clothes and 100% for toiletries and underwear.”
However they suggested a 50% reimbursement of the clothes I “had” to buy. Here is the problem as I had exams(just finished this week) I didn’t have time to go shopping at all, now I do have the time and I will have to do it as my suit was in there and I have to go to some job/internship interviews. Within what timeframe they accept to bear such expenses?

My biggest problem of all was that my lecture notes(I’m a student) were in those bags and after the accident got completely unreadable. In a consequence I almost failed my exams

So my question is there any possibility to claim damage for the maximum of 1000 SDR? I had very expensive items in that bag and the total amount is much more than €1100, but apparently I don’t have a way to prove it.

Just to mention few of the broken items and their average prices
Texas Instruments Calculator(TI-92) €190
Nikonl Camera + lenses €390
External Disk Drive €120
Armani sunglasses €130
Shirts €90
Suit €400
Shoes €160
Adidas Sport Shoes €90
Hairdryer €25

Total €1595



Thank you for the advice.
pirdop is offline