Originally Posted by
BrlDsguise
Here are the terms and conditions in the e-mail I received from BA (on 10th Dec or 12/10). I don't see anything limiting the purchases to a promotion period:
TERMS AND CONDITIONS:
1 You will receive 50,000 bonus BA Miles with this bonus offer, which can be redeemed for 1 transatlantic reward flight in World Traveller, economy class from the USA to Europe Zone 1, or choose to redeem for another qualifying flight. Europe Zone 1 includes the United Kingdom, Belgium, France, Germany, Ireland, Luxembourg, Netherlands and Switzerland. All reward flights are subject to taxes, fees, charges and surcharges, including airline surcharges. You will qualify for and receive your bonus after your first purchase/first use of the card. First purchase/first use includes purchases, balance transfers, or any checks that are used to access your account, and excludes cash advances. After qualifying, please allow 6 to 8 weeks for bonus BA Miles to post to your account. This one-time bonus offer is valid only for first-time cardmembers with new accounts. Existing cardmembers/accounts are not eligible for this bonus offer.
2 You will receive 50,000 bonus BA Miles with this bonus offer, which can be redeemed for 1 transatlantic reward flight in World Traveller, economy class from the USA to Europe Zone 1, or choose to redeem for another qualifying flight. Europe Zone 1 includes the United Kingdom, Belgium, France, Germany, Ireland, Luxembourg, Netherlands and Switzerland. All reward flights are subject to taxes, fees, charges and surcharges, including airline surcharges. To qualify and receive your bonus, you must make qualifying transactions totaling $2,000 or more during the first 3 months from account opening. Qualifying transactions include purchases, balance transfers, and any checks that are used to access your account, and exclude cash advances. After qualifying, please allow 6 to 8 weeks for bonus BA Miles to post to your account. To be eligible for this bonus offer, account must be open and not in default at the time of fulfillment. This one-time bonus offer is valid only for first-time cardmembers with new accounts. Existing cardmembers/ accounts are not eligible for this bonus offer.
These are the Exact same terms and conditions I have. I made my first purchase, got the 50K bonus.
But, here's my problem with Chase.
When I call to make the balance transfer, the rep says nope, a $2,000.00 balance transfer doesn't count, you need to make $2,000.00 in purchases. I've been going round and round with them on this, even sending them (via fax) a copy of the T&C to no avail.
Has anyone connected with a person at Chase who has done the balance transfer as promised in the abovementioned T&C so that you were awarded the 50K bonus for the $2,000.00+ balance transfer?
I don't necessarily need a name and direct line, but something (a particular department, call center location) that I should contact that can properly handle this would be most appreciated.
Extra bonus if, in a discussion with a rep, the rep cited something they checked (e.g. "I [the rep] looked in our normal policies, but it wasn't there, it's actually in the XXXX policy") that I can reference when I call Chase back.
I've been getting the run around with several call center reps and supervisors. Most recently, Chase folks in (or, I should say with) a 417 (Springfield Missouri) area code have said there's no such offer (even backtracking on the 50K bonus for the first purchase)!