I emailed ROP and received a reply within 48hrs, which I think is pretty good. I asked about when my card was sent, and if I had GUP remaining - I've used my usual GUP in Mar 09, and so was hoping unreasonably that an extra GUP might be loaded!
The reply:
Dear Mr.Thai-Kiwi,
Thank you for your email. We have forwarded your gold card by end of DEC2009. Kindly allow 4 to 6 weeks for your card to be delivered by post.
Please be informed that no Gold Upgrade left in your account.
Please note that no Gold Upgrade and Thershold bonus 5000 miles for Gold Status additional year.
The annual ROP Gold recognition: Gold Award 2010 is a
50 percent reduction on THAI round-trip award travel. Valid one-time only for
memberself or award nominee at any time throughout 2010.
All current Gold members will receive a special mailing by post detailing the award in JAN2010. Booking for the ROP Gold Award 2010 can be accepted from 1JAN2010 onwards.
For more information kindly contact our local THAI office where our staff are
ready to answer any queries.