pgupta: quite the contrary; there is no bias in my phrasing. Note my words "thoughtful exchange...." Let's see what others have to say. It is difficult, if not impossible, to correct a heresy which is a truth that has been bent without knowing the truth. My question is made to draw out the truth from those who know it a priori better than most others, through their experiences as customers, good or bad, up or down, nothing more, nothing less. It is not made to provoke any kind of argument. Perhaps they, the airlines, expect too much, perhaps too little; perhaps we, the customers, expect the same. We'll see.



Quantumleap: go to the head of the class. You are very close to the metaphysical truth.

[This message has been edited by nathan detroit (edited 07-27-1999).]