Originally Posted by
Moebius01
Unfortunately, I don't commit every article from every publication I read to memory, so you may be right that it wasn't BizWeek (though that's sticking in my head).
Yet, amazingly, you see nothing wrong with posting something as 'fact', even when you can't actually remember it...
Originally Posted by
Moebius01
If Delta put as much effort into improving their product offering as you do into trying to convince people that they're actually really happy with Delta, they'd be leading the pack by now.
I don't think that people are really happy with Delta. I think they (and the other airlines) should aim to have most people be ambivalent, which would probably be an improvement. I simply object to people tossing out the same inaccurate claims of 'lots' of surveys showing DL at the bottom and then not being able to actually name any such survey. It is, frankly, dishonest.
Originally Posted by
Moebius01
But, since you want scientific, how's this? According to the Department of Transportation, based on January to October 2009, Delta had the highest number of complaints among major US carriers at 1.67 per 100,000 fliers. Second to worst on baggage incident reports per 1000.
There is a whole thread on this, and I will say the same thing I said there. If you want to try and judge overall customer satisfaction based upon complaints from 0.0017% of an airline's customers, be my guest, but the 'fact' is that the statistics provided do not really provide you with any real support for that claim.