Originally Posted by
Moebius01
Well, going by memory and a few quick searches. Ranked 12 of 17 in 2008 on USA Today, Travel & Leisure put out their Top 10 in July of this year and Delta wasn't there for domestic or international, and according to Wall Street Journal, Delta dropped to DEAD LAST among the major airlines in customer complaints in 2009... shall I go on?
Travel and Leisure isn't a scientific survey by any stretch, so we can toss that out. And the customer complaint numbers is not a survey, as you claimed, and represents a tiny, tiny number of complaints and does not purport to (and does not in practice) rate customer satisfaction.
Every legit survey, that adheres to even the most basic rules of survey design shows DL as middle of the pack of their cohort (legacy network airlines). You can see that here:
http://www.jdpower.com/travel/rating...tional-network
and here:
http://theacsi.org/index.php?option=...155&i=Airlines