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Old Jan 20, 2010 | 9:03 am
  #30  
eponymous_coward
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Originally Posted by Moebius01
Well, going by memory and a few quick searches. Ranked 12 of 17 in 2008 on USA Today, Travel & Leisure put out their Top 10 in July of this year and Delta wasn't there for domestic or international, and according to Wall Street Journal, Delta dropped to DEAD LAST among the major airlines in customer complaints in 2009... shall I go on?
JD Power puts DL third, behind AS and CO.

ACSI, on the other hand, is a lot less charitable.

Note that WN is MUCH more highly ranked in this survey than DL, and "all others" and CO are the only other two categories where customer satisfaction hasn't crashed pretty hard over the lifetime of the survey- although DL hasn't tanked as much as other airlines, you can hardly measure this as success in retaining customer satisfaction.
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