Originally Posted by
pbarnette
Really? Show me a single, legit c-sat survey that says this. Even better, show me a 'lot' of them.
This has taken on a life of its own and, frankly, it needs to stop. It simply isn't supported by any evidence that I can find. I'm open to seeing it, but nobody has provided any such link on this board. Instead, we have a bunch of people that read someone say this and decided that they should just repeat it, even though they couldn't tell you if it is true or not.
Well, going by memory and a few quick searches. Ranked 12 of 17 in 2008 on USA Today, Travel & Leisure put out their Top 10 in July of this year and Delta wasn't there for domestic or international, and according to Wall Street Journal, Delta dropped to DEAD LAST among the major airlines in customer complaints in 2009... shall I go on?