Originally Posted by
topflight
If you look at the other forums, Delta seems to be disproportionately filled with unhappy customers. Threads about getting cheated or ripped off somehow are a lot more common. What I don't understand is, a number of posters claim that Delta started to go "bad" in the 1990s. If that's true, how can people put up with that for so long?
Are they? Delta carries over 160 million people per year.
Southwest? 101.
American? 85.
United? 81.
Continental? 62.
http://en.wikipedia.org/wiki/World's_largest_airlines
So, yes all things being equal I would expect to see more complaints about DL simply because of their size. I'm not excusing or apologizing for DL behavior, just suggesting that # of complaints (in a subjective forum such as this) is probably not a good indicator of larger trends.
I haven't done any sort of statistical analysis on it, but the FlyerTalker population isn't exactly a "random sample" -- we've got a lot of sampling bias here.
