Hi all, new to FT and enjoying all the discussions. I've probably only taken a total of 7 rt flights (4 international) in the past few years, but I'm looking to fly a bit more and also take advantage of mileage programs, so that's why I'm here.

Anyway, I recently flew Delta from MSP to NRT and had a shocking experience. Even now, I feel sick and just feel bad whenever I hear the word "Delta."

I have 46,000 Skymiles, and not much of anything with other carriers.

If you look at the other forums, Delta seems to be disproportionately filled with unhappy customers. Threads about getting cheated or ripped off somehow are a lot more common. What I don't understand is, a number of posters claim that Delta started to go "bad" in the 1990s. If that's true, how can people put up with that for so long?

I'm probably going to focus on other airlines, maybe AA. The way I see it is, if someone offered me $50 to lose my clothing, make me sick, treat me like a felon and steal time with friends and family, I would, uh, refuse that offer.

But before I make this choice... what am I missing? What do happy Delta customers see that I don't?