FlyerTalk Forums - View Single Post - Does AA have to rebook on another carrier when award travel segment cancelled?
Old Aug 1, 2000 | 8:03 pm
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Guy Betsy
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Award or no award. AA should have rebooked him on the next flight on any airline. Sometimes they just play dumb, but if you insist that they should book you on another carrier, they will.

Unfortunately people just do as the airlines say (AA is no exception) and only on occasion when tough pushing will get you to your final destination!
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