Originally Posted by
gemac
One possible response by AA (if they desired to make a change) would be to allow award holds to run 5 days or to the 21 day mark, whichever came first. That would satisfy OP's complaint, but it is not a change I would like to see made.
Right. The longer hold time would seem to be in favor of the passenger, while AA provides notice in the e-mail about the potential fee changes.