Originally Posted by Explore

I know some will think this is par for the course in terms of United service standards, but I'm highly irritated that I had to wait 30 minutes for a response to the call button I pressed today in C class on a LAX-IAD flight. During that half hour, the light above my head, alerting the cabin staff to my request, mysteriously went off after a few minutes - was it remotely disconnected? But I pressed the button again and the light remained on for at least 20 minutes while many FAs passed enroute to FC. After half an hour, "my" FA showed up to ask both my seatmate and I whether we needed anything else before landing, as if nothing was out of the ordinary.

I find this completely unacceptable, so is 1K Voice the best way of registering a complaint that gets noticed? Frankly, Skykits should address such issues but I seriously doubt they do! In any case, I wasn't about to ask the washed-out FAs for one.